undamaged ;)
I just wanted to let you know that I received the 2nd item today and it looks perfect and undamaged. :)
Steph, BURNABY | frustrated...
I am extremely frustrated that I ordered my canvas from you last Tuesday morning and was told it would arrive 3-4 days later. Little did I know that it wouldn\'t even be sent out until a week later. By the time I should have received my canvas, it hadn\'t even been sent out. Not a peep from you guys. Not an explanation. Not an apology. Not even a heads up. Needless to say, I am frustrated. If you are running behind, let people know that are depending on your product. I had to call and inquire about the status of my order since there was no tracking number online and it had already been over a week (clearly there was no number because it hadn\'t even been sent yet) to be told, \"I don\'t know what to tell you. You should hopefully get it by Friday.\" Not even an apology or better explanation. I was depending on you guys for a deadline. That is all thrown out the window.
KEENART: We shipped the artist canvas four days after we received the order, and the free shipping took 3 days, unfortunately for an important order like this the Customer didn\'t ask for rush services or express shipping, we are really sorry for any inconvenience this may have caused. Please for next order remind us the deadline in order note section.
Robin C., San Francisco, CA | Craftsmanship are first-rate!
Just a quick follow-up note to convey how pleased we were with the canvas image you produced for us. My son loved his big tiger image!
The image quality is stellar and the framing finish and craftsmanship are first-rate!
The canvas was well packaged and was delivered in perfect condition.
I’ve operated a communication design business in my city for 30 years, so I’m constantly working with vendors in the print, display and fabrication industries. I can comfortably say the quality of your product is among the best I’ve seen in that time.
Keep up the good work, and I’ll be sure to keep KeenARTS in mind for future business and referral to others.
Kaaabas, | very pleased with the results but...
I have received my canvas art picture from your studio and I am very pleased with the results. The print was meant as a Christmas gift for my wife, but she was the one who found the fedex package and to my dismay, your company had taped an invoice sheet to the OUTSIDE of the shipping box with a description of the item and a thumbnail picture of the print. So much for surprises. :(
I liked the quality of the work and will be ordering again - also as a gift. I would recommend that you revisit your invoice slip policies to avoid this type of customer frustration in the future.
Best regards,
Andrew
Andrew R., Seattle |
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